4 Working Tips When Outsourcing in the Philippines
The Philippines is a great location to seek Managed Offshore Solutions and numerous International Companies are already enjoying the benefits that Philippine BPOs can bring. Take Australia’s largest telecommunications company Telstra, for example. Telstra currently outsources around 10,000 call centre, finance, administrative, and accounting jobs in the Philippines, Telstra has enjoyed massive benefits with establishing great working relationships with its outsourced workers. With thousands of kilometers in between both parties, we wonder, how can you best develop teamwork with your offshore team? Here are four tips we believe will help you ensure that even the most complex projects are handled effortlessly, regardless of your distance from one another:
- Keep Your Team Informed
One of the biggest mistakes companies make is not giving their Offshore Team the information they need. Your team needs to be educated not just about the details of the project at hand, but about your organisation, stakeholders, business, and expectations. Inform them about how their team contributes to the progress of your company as a whole, and tell them what difference their efforts make to the business. Your Offshore Team is an extension of your onshore team, so avoid alienation by telling them the purpose behind each assignment and how this helps in the grand scheme of things.
- Get To Know Your Team
It’s easy to treat your Offshore Team as faceless workers who magically submit to your command, especially if you don’t get to see them physically. As Offshore Staffing Philippines will provide you with a pool of the best workers, but your job as the company owner is to get to know them. Show interest in what they are working on and try to interact with as many of your team members as you can. This may be difficult if your Offshore Team is very large, but try to make an effort to know as much detail about them as possible. This not only builds trust between you and your workers, but also humanises your role as the company owner.
- Trust Your Offshore Managers
Managed Offshore Solutions are exceptional services because of one feature: they are managed. Avoid micro-managing and work with your Offshore Leaders and implement all your ideas with them in mind. Whether you’re working with a quality head, delivery head, or any other BPO manager, you need your managers’ support if you want to be successful.
- Know The Power of a Compliment
Filipinos are very hard workers who enjoy being validated and praised for a job well done. If you are outsourcing in the Philippines, take any opportunity to dole out rewards even if the offshore company has its own system of giving accolades. The rewards do not have to be monetary – words of affirmation and public praise improve worker morale and enhance productivity!